Shipping & Returns Policy
We will ship orders the same day it is placed (Monday - Friday) if the order is placed before (3 pm)CST.
We do not ship orders on Saturday or Sunday.
This shipping time does not include holidays and weekends.
Please allow 24 hours for tracking information to be updated from the courier.
Missing an Item?
If you are missing an item from your order, please call us at 512-832-8277 or send an email to email@example.com within three business days to inform us of the missing item. Once the issue is reported, our Service Team will gladly offer a resolution.
Received the incorrect item/order?
If you received an incorrect item in your order, please call us at 512-832-8277 or send an email to firstname.lastname@example.org. A staff member will ask for pictures of your packing slip, physical box, and items received. Once we review the provided details, we will contact you and send you the correct item. If necessary, we will e-mail you a return label.
If you received another customer’s order by mistake, please call us at 512-832-8277 or send an email to email@example.com a staff member will ask for pictures of the physical box and tracking label. We will provide a return label for the incorrect order received and a member of our team will contact the intended customer.
Once the order leaves our possession we have no control over how long it takes for orders to be delivered. However, we are more than happy to contact the courier to request additional tracking information.
Damaged Upon Arrival
If you receive a damaged item (ex: a broken bottle), please send us your Order # and an image of the damaged item/s to firstname.lastname@example.org, so our team may review the case and contact you with a resolution. We must have visual proof of the damage before we can offer a resolution. Proactively sending pictures showing your product damage may expedite your request.
Items received DOA (meaning your item did not work when received) must be reported to email@example.com within 3 business days of the received-by date as indicated by your tracking information. Once we have visual proof, our Service Team will gladly offer a resolution.
Once a shipping label has been created for your order we are unable to cancel or make changes to an order.